These Terms & Conditions (“Terms”) apply to your booking and attendance at training events organised by Mission Accomplished Ltd (“we”, “us”, or “our”). By purchasing or using an electronic Ticket, you agree to be bound by these Terms, which set out important information about admission, substitutions, refunds, safety, liability, and privacy. Please read them carefully before attending the Event.
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Definitions. In these Terms & Conditions, “Organiser”, “we”, “us”, or “our” means Mission Accomplished Ltd; “Event” means the training course or related session; and “Ticket” means an electronic ticket or pass issued for admission. These terms apply to in-person and online training unless stated otherwise.
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Electronic tickets only. Admission requires a valid electronic Ticket presented on a compatible device (or printed copy of the e-ticket) and matching identification if requested. Protect your Ticket barcode/QR code—unauthorised sharing may invalidate entry.
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ScreenSkills attendance & feedback. For funded places, attendees must confirm their attendance directly with ScreenSkills via their ScreenSkills profile and, if requested, provide feedback which may include a short quote about their experience. Failure to complete funder confirmation or feedback when requested may affect eligibility for future funded places.
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ScreenSkills registration requirement. It is a condition of booking that you register and maintain an active ScreenSkills profile. Failure to complete this registration prior to the Event will result in forfeiture of your place, and any fees paid will be non-refundable.
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Security and admission. We and the venue may refuse admission, conduct security searches, and apply reasonable safety measures. Anyone behaving in a way that may cause damage, injury, nuisance, or safety risk may be refused entry or removed without refund.
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Check your order. Please review all details at purchase; mistakes cannot always be rectified. Contact us promptly if you spot an error.
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Transfers and substitutions. Tickets are not for resale and may be invalidated if resold. Delegate substitutions are permitted only with our prior written consent and must be requested at least 72 hours before the Event start time; substitutes must meet all eligibility criteria and any ScreenSkills requirements for funded places (including having/using a ScreenSkills profile and completing any funder confirmations). Substitutions are subject to the approval of either ours or ScreenSkills as appropriate.
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Fees. In addition to the Ticket price, booking, transaction, and/or supplementary fees may apply. These fees are non-refundable except where required by law or where we recover them. Fee amounts will be shown during checkout.
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Refunds, cancellations, and changes. Except as stated here, Tickets are non-refundable. If the Event is rescheduled or moved, you may retain your Ticket for the new date/location or, where offered, exchange it. If the Event is cancelled, we will offer either a transfer to a future Event or a refund of the Ticket price (excluding non-recoverable fees). We are not responsible for travel, accommodation, or other consequential costs.
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Public health & safety. The Event may operate in line with applicable laws, guidance, and venue/sponsor requirements relating to infectious diseases or public health. We may manage attendee flow, require specific measures, or vary delivery to remain compliant. Where legally required or reasonably requested by the venue/Organiser, you must follow applicable health and safety measures.
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Outdoor/indoor conditions. Events planned outdoors will proceed in all weather unless deemed unsafe by the safety officer. No refunds are issued for bad weather. Please dress appropriately; if conditions are unsafe (e.g., lightning, severe winds), we may pause, relocate, or reschedule.
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Programme changes. We may alter content, timings, speakers, or format where reasonably necessary or due to circumstances beyond our control. Any such changes do not entitle you to a refund unless required by law.
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Late admission. We will try to admit latecomers at a suitable break but cannot guarantee admission. Please check your route and local travel conditions in advance.
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Personal property. We are not responsible for loss or damage to personal property brought to the Event. Consider avoiding valuables or using secure storage where available.
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Recording and photography. Visitors may be filmed, photographed, or recorded by the Organiser (and trusted partners) for security, documentation, and promotional purposes. We process personal data in accordance with applicable data protection laws—see our Privacy Policy for details.
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Attendee recordings. Video and sound recordings by attendees are not permitted unless you have our prior written permission. Reasonable note-taking is permitted unless otherwise stated.
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No commercial use. You may not make any commercial (non-private) use of the Event or its content without our prior written consent. Branding and course materials remain the property of their respective owners.
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Animals. Animals are not permitted except for trained guide, assistance, or hearing dogs. Please notify us in advance if you will be attending with an assistance dog.
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Force majeure. We are not liable for any failure or delay due to events beyond our reasonable control (including but not limited to strikes, transport failures, utility outages, fire, flood, severe weather, epidemic/pandemic, or government action). Where practicable, we will reschedule or adapt delivery (e.g., move online).
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Liability. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Otherwise, our total liability to you in connection with the Event is limited to the Ticket price paid. We are not responsible for indirect or consequential losses, or for the acts/omissions of third parties (such as venues or transport providers).
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Travel and timing. Please check Event details, timings, parking, and travel routes before setting out; these may change. We are not responsible for delays or disruptions to your travel.
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Privacy. By using the Mission Accomplished website (and in particular by submitting your application for The WonderHub to Mission Accomplished Ltd), you give your consent to the collection, storage, and use of your data as described in our
Privacy Policy. Please review the Privacy Policy for information about how we process your personal data.
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Statutory rights. These Terms do not affect your statutory rights. Consumers may have rights under the Consumer Rights Act 2015 and other applicable legislation.
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Governing law. These Terms are construed in accordance with the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.